Technical Support
Welcome to IEObserver Technical Support.
If you cannot find the answer to your query or have a problem using our software, please don't hesitate to contact us at
include your name, address, email address, and order confirmation number (if you have it). We will be happy to help you, We also would welcome any offers and suggestions.
When you submit a technical support issue, you should include:
- System configuration (CPU, RAM, OS, DISK SPACE, etc.)
- Detailed problem description (include exact error message text).
- How to reproduce the problem.
Note: When you e-mail us, please mention the product name in the subject. The increasing amount of SPAM coming to our e-mail addresses often makes it hard to distinguish between real and junk mail, and our spam filters sometimes mark "real" messages as junk. Therefore, we recommend that you do not leave the Subject field blank and avoid using subjects like "Hi", "Hello", "Question", etc. Also avoid sending us message attachments (including screenshots), unless previous arrangements have been made. If you do send screenshots, use an archiver program like WinZip to compress them.
